Frequently Asked Questions
Everything you need to know about ArcAntenna products and services.
What is the standard shipping timeframe for orders?
We typically process and ship orders within 1-2 business days. Standard delivery within the continental US usually takes 3-5 business days, depending on your location.
Do your antennas come with a manufacturer warranty?
Yes, all ArcAntenna hardware is covered by a 12-month limited warranty against manufacturing defects to ensure the highest product quality and reliability.
What is your return policy for electronic components?
We offer a 30-day return policy for items in their original packaging. Please note that opened electronic components may be subject to a restocking fee if they are not defective.
How do I know which antenna is compatible with my router?
Compatibility depends on the frequency bands and connector types (such as SMA or N-Type). Please refer to our compatibility guide on the product page or contact our technical support team for assistance.
Do you offer bulk discounts for commercial installations?
Absolutely. We provide tiered pricing for bulk orders and commercial projects. Please contact our sales department directly to request a custom quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For corporate accounts, we also support bank wire transfers.